Quote from: Mt.Gox_Support_Natalie on December 20, 2012, 01:52:09 AM

Quote from: Bitcopia on December 19, 2012, 11:53:01 PM

I recently changed my Dwolla account to a commercial account in the name Bitcopia. I made several Dwolla deposits after this change and they went through in the expected time frame. I made a deposit Friday and noticed they did not make the credit on Monday. They didn't even contact me to let me know they were holding it. After realizing my account was grossly underfunded, I contacted them, and they explained I needed to submit proof that Bitcopia is a legally registered business name of mine. Ok, I get why they want the documents but I don't get why nobody contacted me to let me know what was going on!!! So I sent them my documents and they released the funds.

Now I made another deposit Monday and they are holding the funds again!!! Ah I'm so frustrated. It sounds like their AML department and whoever is crediting the Dwolla deposits are not communicating properly. Sorry for the rant, I'm just frustrated.

Hello,

My name is Natalie. We have passed your message to the AML team and they have approved your deposit. Since they have your documents for Bitcopia, this is unlikely to happen again for your future deposits. Our apologies for the inconvenience caused and please feel free to contact us at the Support Desk should you require any further assistance regarding this matter.

Hey Natalie,

Thanks very much for the reply. The issue has been resolved for now and hopefully for good!