Quote from: Gianluca95 on March 14, 2016, 10:04:28 PM

Quote from: KPGuy on March 14, 2016, 05:13:09 AM

it's getting common in betcoin.tm for accounts to be ban in poker...

you just have to be patient and contact support and they will resolve the issue once you from that you are legit.

betcoin.tm resolve these kind of things just be patient.

Usually reason of ban are this:

- Multi account
- Using of VPN
- Other Reason

In every way, contact support, I'm really sure that they can help you !

It is a common reasons for any poker site, but your site has a ridiculous system especially to detect multi-account. As what others said, even player who just changed their internet source/device can be suspected as multi-account player then get banned.
Agreed that support is friendly enough to help this kind of problem, but it would be better to change the security system.