I'm your Support Agent Antonio, How can I help you?
12:46
Hello, I'd like to know the status of my withdrawal request.
12:47
How many minutes has been you've last requested ?
12:47
It's been over two days.
12:47
what is your username ?
12:47
[redacted]
12:50
one moment please
12:58
We, have set a new policy to protect an account and to make sure that each winnings are legit
When a bonus is unlocked or if you win a big amount, automatically the winnings on the account will be placed on hold for security review
But after the winning has been confirmed on our end, the account will be unlocked again. Please wait for an email that will be sent by our admin to notify you once your account has been unlocked. thank you
12:58
You don't have an email address for me.
It's an anonymous account.
13:00
please provided me a working email address and i would forward it to our supervisor .
13:00
[redacted]
13:01
When can I expect a resolution?
13:03
This is to inform you that your account is under security review within 5 - 10 business days.

Hi I'm your Support Agent Jhey Ar . How can i help you ?
12:16
I'd like to check to status of my withdrawal. My username is [redacted]. I was told about a week ago that it was undergoing a security review.
12:16
one moment please ?
12:17
Sure
12:28
Hi Jhey, are you still there?
12:34
yes, i'm still coordinating with our admin regarding about your account .
12:58
Hi Jhey, do you have any updates?
13:07
sorry for the inconvenience . but i'm still working on it . as soon as i get a response i will notify you .
13:08
Can you please notify me by email?
13:09
Sure. Can i have your email address ?
13:09
[redacted]
13:10
Sorry again for the inconvenience .
13:10
That's okay, thank you.

Hello, I'm your Support Agent Jhey-Ar how can I help you ?
11:24
I'd like to check to status of my withdrawal. My username is [redacted]. I was told about a week ago that it was undergoing a security review. I was told yesterday that I'd receive an email with a resolution, this email has not arrived.
11:26
I'm so sorry to hear that you've been experiencing an inconvenience.
11:28
just what they said to you . you will be notify via email.
11:28
Can you tell me when I will be notified by email?
11:29
can i have your working email again so i can follow up it .
11:29
[redacted]
11:29
I really can't tell when but you will surely be notified .
11:30
I understand. Please understand that I was told originally that the process would take between 5 and 10 days. We are now past that point. If I do not receive any kind of communication by tomorrow, I will have no choice but to move this conversation to a public forum.
Thank you for your assistance, have a good day.
11:30
sorry for the inconvenience again . and i really understand what you've feel right now but i'm doing my best to help you .
thank you for understanding . Have a nice day.