Quote from: Notieboie on March 23, 2016, 07:59:26 PM

I bought the trezor finally but i am quite shocked after contacting the dhl Support, they are asking for 3337rs custom duty charges on this?
I mean really? anyone can help me sort this out please reach me if possible
The product is still in transit and will take a day or two to reach, i have already raised a complaint mail and contacted support

I am getting this
'We thank you for writing to us.

We wish to inform you that as per invoice the contents are Data security device with cable and Trezor white or USB device and the total amount mentioned is 104 USD. The shipment has been filed as per the invoice and duty calculated accordingly, kindly find the duty invoice attached for your reference."

or

"We apologize for the inconvenience caused to you. We wish to inform you that the duty has been levied by the customs on the reappraised value. The assessable value has been revised by customs to 8400 INR and 1850 INR to bring it in line with the market value. This is because during examination, the customs found the value declared as too low. Hence, duty levied is correct and we request you to make the payment to affect the delivery. Kindly find bill of entry attached"

Any help? this really ruined my day

If you have some contacts in customs, you can ask for a revaluation. They will probably assess it again, maybe they are assessing it under the wrong HS code, you may provide them the right HS code which may have a different duty percentage to be paid. However, what will then happen is that the wallet will have to be stored in warehouse, and dhl will start charging you warehousing charges. which will make the duty amount keep going up. It is only 3300 rupees, just pay the duty, get your product and get done with it. If you dont pay and get stuck, trying to eventually get it out of customs will be a greater headache, than anything else.