"In order to withdraw funds, all of your previous deposits must have gotten at least 2 confirmations. This usually takes about 10 or 20 minutes. This is to prevent malicious users from creating fraudulent transactions. A small transaction fee of 0.0001 BTC will be deducted."
14 actually
Must be a glitch on their system, as you can read on some previous posts that this site was down for several times recently.
Have you tried to contact them via email?