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I've just got a reminder from Lisk Devs

Validate your ICO Passphrase!
Important! Every ICO participant should do it!
Hello,

You are receiving this email because you participated in the Lisk ICO. According to our records, you haven't validated your passphrase yet.

Validating your passphrase is extremely important. We are therefore actively encouraging all users to validate their passphrases at their earliest convenience. This is in order to be absolutely certain that you have recorded the correct passphrase. Otherwise you risk not being able to access your Lisk account after we launch. Validation requires that you enter your passphrase on the Lisk ICO website, where your passphrase will be verified against the public key we have on record. No passphrases are transmitted over the network, all validation is performed locally within the browser.

Please refer to the following guides in order to successfully generate and/or validate your passphrase:

...

We make photocopy, downloads and print of our passphrase and still some are not valid Huh

.

Their ico systems has failures at the time the ico was creating addresses...

Open a support request:

https://lisk.zendesk.com/hc/en-us/requests/new

Your concerns will be addressed.

I sent a support ticket .. I was asked to provide this info

ICO account email :
Exchange ID number :
Crypto-currency exchanged:
Amount exchanged:
Blockchain Transaction ID's:
Lisk Address:

WTF? Make it simpler to reset the password from the site. After all, I am login with email and password anyway to the site and that info is there anyway.

In any case, I sent that info that was asked and nothing is done.

I asked for reseting my passphrase a month ago, actually on this forum.

Right at this moment, there are hundreds of Pending tickets concerning keys rest. This process takes time and it is done on a case by case basis.

You're not the only one requesting your keys to be reset. You would be surprised at how many people wrote down the incorrect key.

Your company should have done a better job at capacity planning. With 5.7 million in escrow, I'm sure you could work out a way to bring on additional help before the release of funds.

As an investor, I have 0 sympathy for poor planning. I'm sure you guys will get better as time goes on.

No. They should have launched and said fuck it! To the children that take part in an ICO without the capability to follow directions simple enough for a 6 year old. This is USER fault, not Lisk.

No argument here. They could have done a better job on forcing validation if that was the intention. Im saying IF they planned on delaying launch if x percentage wasn't validated, they failed on capacity planning.

Sure, but if you don't have the capacity to understand English or copy paste a seed or key phrase, then you shouldn't be on crypto. Period.