Quote from: cashintor1 on April 08, 2016, 11:34:33 AM

My account got temporary disabled due to pass change. I opened a support ticket and got a reply to answer like 10 stupid questions...So damn frustrating. Not worth the hassle and my time.. Cannot you identify your users simply like the normal exchanges?

I better continue trading on btc-e.com hassle free like always.

Is this a joke?

Maybe they believed in themselves too much like their shit doesn't smell...

I used to do XXXXX volume on kraken but i am disappointed now.

Advice to regular users who give kraken good business and fees - do not make simple changes like changing your password.

We understand that the account access questions are an inconvenience, but we are very security focused and think that this kind of inconvenience is worth it to better secure your account. Identifying our users "simply" without something like this would mean doing things like going by the email address you use to contact us (and other things), which we do of course check, but none of theses things proves your identity (email accounts can be hacked) so we think it's worthwhile to do something extra.