Quote from: wetsuit on April 12, 2016, 01:37:32 PM

Oh wow, I must apologize for what happened here. Seems like after we upgraded to bitcoin core 0.12, this transaction was created by the client but never broadcast to the network, so our wallet was showing this as sent and the money was removed by the wallet client but it was never actually sent.

Going through the email history, the user sent most emails directly rather than use the contact form. As a result of this his account details could not be viewed which happens when the contact form is used. A couple of emails were sent via the contact form but they were pretty unclear and the person handling support emails did reply back asking for more details and a detailed description of the problem, but no answer was received to these emails.

In any case, this was clearly our fault and a big one at that. I have re-sent the payment manually now (https://www.blocktrail.com/BTC/tx/f0976f0c1f1839bf89a8e20ec36cc1c9b21516d8d611cf33117e6c16bcafe6aa) and have also sent an additional 1 BTC to compensate for the inconvenience this has caused (https://www.blocktrail.com/BTC/tx/265113b993ab5c78c31a1f253db5b341c92a37f1624604cbd4769689cb8198d0).

Again, I am really sorry for what happened. Looking at the transactions in the wallet, only this one seems to have been affected in this way, maybe because the transaction was too big or some other reason. Also I have now added an additional step of all payment transactions being validated by a third party block-explorer after they are sent so that this kind of problem never recurs again.

Quote from: Ratier on April 12, 2016, 12:46:15 PM

Quote from: BTCforJoe on April 12, 2016, 12:28:51 PM

Quote from: RACT on April 12, 2016, 12:25:57 PM

it happen to me once with 55k satoshi , with an "unknown transaction" , not too long ago, i even post here in the fórum , but one or two days later they paid me . That site is very trustworthy . If your transaction is real they'll pay it

Based on the information in the video, this happened last month in early March. And if the accuser is posting about it now, then it (a) did not get resolved, or (b) did get resolved and the accuser is making false accusations. Either way, I would love to see what wetsuit has to say in response.

If my money will come on the wallet, 77 BTC I personally apologize to the entire internet! I will say the kindest words about the site! But until now, the transaction is not known. Support does not answer me. I do not deny that they do not pay! I'm talking about the payment that has not passed

--------- Sending message --------
From: "FreeBitco.in" <noreply@freebitco.in>
To: ratier.2010@mail.ru
Date: Thursday, March 3, 2016, 1:18 GMT + 03: 00
Subject: Payment from FreeBitco.in

This email was sent to ratier.2010@mail.ru because you have registered an account at FreeBitco.in. To unsubscribe from future payment notification emails, please opt-out here.

We have just sent a payment of 77.48351549 BTC to your bitcoin address 1GvuZBGWuakhXAQypqGydGDchRnjR9Y2id.

To view the transaction, go to http://btc.blockr.io/tx/info/b4d5566c818150f4500f607df86050ec9cff49f3a9e5548d566d8b790fcddda1

Thank you! You are best!!! Sorry for my English, I speak it very badlyThank you! You are best!!! Sorry for my English, I speak it very badly