Quote from: Betcoin.AG on April 12, 2016, 06:40:52 PM

We are here for you anytime.

Here to ignore us?

Quote from: dooglus on April 07, 2016, 02:33:25 PM

Quote from: Betcoin.AG on March 03, 2016, 07:46:26 PM

After an extensive review and research, Betcoin Poker was able to pinpoint the programming error that caused the rake overcharges from 10/30/15-12/9/15 and is providing refunds to players or a Daily Coin Ticket based on the following criteria. If a player played at Betcoin Poker using the 100% rakeback promo, the player will technically owe funds to Betcoin. Instead of taking these funds from the player account, the player can create a ticket requesting a Daily Coin Ticket in lieu of the account review.

Each player requesting a refund of the overcharged rake must create a ticket here: www.betcoin.ag/support. The review of the player account will take up to 10 business days to complete. If the player owes Betcoin funds, the player's account will be deducted those funds, however if the player chooses to accept a ticket in lieu of a review, the player will be awarded the ticket.

I don't think I fully understand.

Are you saying that you may have accidentally taken too much money from me, but in order to find out whether you did I have to forego a free tournament entry?

How am I meant to know whether the value of the proposed bribe is bigger or smaller than the amount you accidentally took from me before you tell me how much you took from me?

Couldn't you just tell me how much you took? It shouldn't be too hard to make a list of how much each player is short:

  Loop over all the hands in the affected period {
   Calculate the amount of rake taken
   Subtract the amount of rake that should have been taken
   Assign the difference to the relevant player totals
  }

If that's too much, could you maybe send me my hand history over the relevant period so I can do the math for myself please?

Thanks.