Quote from: stepeti on April 16, 2016, 08:25:07 AM

Quote from: AdvancedCash on April 15, 2016, 01:09:43 PM

Quote from: mywayor67 on April 15, 2016, 12:28:33 PM

Quote from: AdvancedCash on April 15, 2016, 12:06:19 PM

I apologise if we did not respond to something. We are really overloaded with all kinds of requests on top of this card platform issue and other stuff. There's just too many. It's physically impossible to respond to everything right away. You are welcome to email me at andrew@advcash.com with your ticket numbers and I'll see what I can do. Please don't post it here, send as a private message or anything else. Email only, please.

Sometimes things happen, I don't know any service or business that has never had any issues. We will do our best to post an update in the news today about the card platform thing. This is a top priority right now and we are doing everything we can. On behalf of the company, I apologise again if something has not been looked into fast enough.

I think that everyone understands that there is some factors that you cannot control when resolving problems. It always will be the best to post update on news section after 24h. Now everyone start to bombard your ticket system if there is no update asking the same question. Wishing you to learn from your mistakes and never put your customers in last place.

I do see your point and you are right. However, people bombard the ticket system whether there is an update or not, believe me. A lot of people don't even know where the news are or don't bother to read them, even though there's a notification about unread news count. People don't read bank transfer rules shown in a popup that you can only get rid of by clicking 'Confirm', which kinda implies you at least scanned through them. People ask basic questions that are covered on the website. I guess that's just the world we live in

We are trying to make things easier for everybody. There's a FAQ coming up both on the external site and inside the account as well, and we are working on other things too.

Andrew this is your update:

Unfortunately, we have not yet been able to fix the problem with the card platform. For reasons outside of our control, there have been unexpected complications with receiving the bank transfers we sent several days ago from our bank account to the accounts of our partners, the card vendor and the Visa/MC card withdrawal processor. These transfers were meant to fund our account balances with them, which is required for these system features to function properly. We are sorry that we are all experiencing this. We do everything we possibly can to rectify the situation. We will do our best to post an update on the nearest business day.

I payed 10$ for every btc to fund my wallet and my card (300$)....your card system don't work I want withdrawal my money(other fees) , refund my funding fees and withdrawal fees, because your system don't work!! ok?? yes or not??? I have openede 3 tickets but you don't answer about it.

You are welcome to withdraw your funds to BTC or BTC-e codes at any time in Funds Transfer. What do you mean exactly by saying the system does not work? That there are temporary problems with cards for a few days? I don't know a single business like that that has never had any unexpected problems. We do not charge any monthly or annual card or account fees, so as much as I understand that you may be frustrated that there are issues right now, I don't really see this situation as critical, not for us, not for any users.