Vern own a help desk company as well they have joined the team to triage tickets etc. So 8 Help desk personnel now average response is 2.2 Hrs on a ticket of course some take longer but 2.2 is the average. Also added one moderator already and have a couple guys I'm contacting that I would like to join the team.

I really dont have alot of time for reading this thread and i apologize to those with inquiring minds for that.

Two things id like to clear up.

Me, my wife and a customer support team known as "Support Shift" were brought in to assist in Dec 2013
due to the fast growing user base after that WSJ article came out.

Me and my wife managed that business and it was a perfect ready made team of awesome agents.

Yes, me and Paul worked on afew projects over the years together but i had no idea what a bitcoin was
when we first came to Cryptsy and Bitjohn and others gave me a crash course.


Marshall.  ha  Bloated hot air balloon was how I visioned him right out of the gate.

He did replace our current CTO for a short time but it didnt take long for ppl to lose respect for him because
he would do things like post being co creator.  (100% bullshit)  This pissed off alot of employees who worked'
their ass off and knew better. He may have had some investment, but he wasnt the only one who invested abit im sure.
Marshal was more blow than go

If anyone was Co Creator it was Bitjohn. Not owner but hes been there helping Paul since it was first created.


Eventually Marshal was sent to pasture. Im not exactly sure why, but everyone was glad to see him go including me.

Currently:  I am still Customer Service Manager over the agents handling tickets, our PR guy (Horus), and some
of the verifications for upgrading Tier Levels.


I do not know whats happened. All i know is it all started going bad right after we added the new Tier Level systems for KYC
requirements and the major facelift and feature additions. So I can only "assume" that this is where the problem lies.
I do know this system is an extremely large, very complicated setup and when things go wrong it can prob be tough at times to
pinpoint where a problem lies.

I pass on info to users as I get it. Thats all I can do.

I have been informed that things should begin improving soon, what that entails or means is yet to be seen.

Knowing BigVern for many years, I can attest to the fact that whatever is wrong it is not something intentional or done maliciously by him.
Hes just not that type. He works hard, has a big heart and has always tried to make things right for users.
Im sure in the end this will be no different.

Greenlion was a volunteer mod he doesn't count probably. The layoffs were devs, netadmins and compliance there was a Tier II support employee in there in CS as well. So hes most likely referring to the Tier I CS agents.

Edit: Yes Jim did all the hiring. I was asked to bring him up to speed since the interface, and company was new to him and his team.

Edit 2: I was put on payroll when Jim came to the company for that reason. Yes I worked for Jim for some time.

Edit 3: Was going to quote gleb but its too long Ill just comment. Yes your timeline is pretty accurate 6-12 months not Leroy time. Ginny was not the first accountant. The first accountant left the company about 4-5 months ago. Bryant was the first CTO replaced by Marshall Long who also left a month or two ago. Supportshift was the company that came in and took over support and later just merged in. Yes myself Mullick, Horus and Pr9me were paid all at the same time when Jim was brought in though it was as contractors for the first check or two don't remember exactly. Jim did the hiring though a few folks were already doing most of the support so no he didn't hire them. They did all work for him.