Quote from: Gi01 on April 21, 2016, 04:58:37 PM

It wasn't very discussed lately, but I have to give a terrible feedback regarding EXMO

I didn't have the chance to trade. I am still stuck with their KYC.
I work in the online industry way before KYC was even "something"; i never ever seen so many stupid rules.

I lost a month and about 20 mails, and I keep getting a sort of auto reply poorly translated with google from Russian; result, they ask for a document that is never ok or doesn't make any sense (like sending back and front in the same file without merging, without reducing resolution, without cutting borders)

If someone has a proper contact and not the one of these absolutely abysmal guys working in support is welcome
(sorry support, you deserved it)

While I don't want to bash Exmo as I do believe exchanges like theirs are crucial for growing our community, I ran into the same thing. In my case, I eventually gave up becoming verified as it was clear they were unwilling to work with me.

My application was declined due to their "home policy". In my many emails with support, they refused to explain what their "home policy" entails so I still don't know what was wrong with the application. I don't believe "home policy" has anything to do with my location as I'm in the US and was able to provide proof of address. I think it might be a blanket policy where they reserve the right to refuse verification to anyone they consider a risk.

I have had no problem becoming fully verified on 6 other exchanges so its unfortunate that Exmo is so difficult to deal with and is using a different process for verification. I sent them feedback on my experience so maybe if enough of us do the same, they will improve.