E-coin guys I need your urgent help. E-coin has been good with me for months and with some small exceptions I am happy.
But today I send like 0.245 (~$109) to the address I generated from your website and I don't see the transaction coming or pending. To tell it straight the transaction is MISSING!
Please look into it and resolve it for me, because btc exchange rate was ~$450 yesterday, but as far as I see this it is going down now (to around $445 at the moment).
I got this from purse.io "We received a request to send 0.24432986 BTC to 39N6gme4Rr2MjfTDHscAkemGqRgvxPKjxB" - hopefully it will help you.
Based on purse.io the transaction was completed on their side - "2016-04-23 04:32:55    Withdrawal    -0.24432986    -0.0001    0"
I already sent a support request ticket - "Your request (26917) has been received and is being reviewed by our support staff.".
Please guys be kind enough to help me! I sent the btc to the address above like 6 hours ago and usually my upcoming transactions have "pending status", but now I don't see upcoming transaction at all!