Same with me.
I even sent them documents in order to verify but they were playing around with m. Sent them a copy of my id card, they replied they want to see my passport. Sent them a scan of my passport, they replied they do want photos, not scans. At this point I don't wanted to waste more time in this stupid game. But they insisted to proceed with verification in order to get back my money.
@bitcurexed: Do you have any news for us regarding your contacts to their bank and the police in Poland?
Hello, Yes. i contacted their bank and the Poland Cyber Police. Their bank is playing around with me asking me to go to the police first.
I haven't heard back from the police since then yet (for months).
However i think we need to push them harder. I will try again this week. wish you gl too.