Quote from: kamizie on January 21, 2013, 12:41:57 AM

How about my order. It took 5 days. Can you refund or will complete order soon? I can't wait longer.

Of course, which order still has not been processed?

Quote from: alnitak27 on January 21, 2013, 02:52:05 AM

Hi. I had a recent transaction that failed with "Dwolla failed verification". I sent in a support email, but see that this thread exists for these issues as well.

Order info:

Order ID    f6c9a21c-3035-4786-b8ca-fa9b84d2aa4f
Quote ID    2ae10929-d5ec-4088-af73-19709d43e5b8
Event ID    6b995e42-983d-4cdf-b233-f4dca4c922d3

Please let me know if you need any more information.

Thanks!

Processed!

Quote from: rceee on January 21, 2013, 02:56:50 AM

Hello,

I emailed customer support three times and attempted a phone call, but have not heard back yet and it has been a couple of days. I've never had a problem until this order, for what it's worth. I received the same "unable to locate" error on a BTC order via Dwolla. Here is the info:

Order ID   f47b7c39-00a3-4f50-bb9d-a94e5e22393c
Quote ID   6bbc178f-99e0-4ae1-b0c7-0b9631eef6b9
Event ID   4ef04a85-1967-4588-8a2d-d86b0f244ae7

I appreciate your help. Thanks!!!

rceee

Processed

Quote from: macbook-air on January 21, 2013, 04:16:34 AM

WHERE IS MY FUND? MTGOX->VOUCHX, "CHECK MY EMAIL"? GOT NOT A SINGLE EMAIL!!! YOU SENT IT TO THE WRONG EMAIL ADDRESS??? NO FURTHER REPLY. COMPLETELY IGNORED BY YOU. CUSTOMER SERVICE!!! RETURN $208.46534 WORTH MTGOX CODE, PLEASE NOW.

Hey, no need to type in caps lock bold, not gonna change anything. We answer every email, PM, and forum post as soon as we can.
Saying we don't respond is just not true, as you can see here we replied to everything that needed responding to.

Do you mind PM'ing me your Order ID again? I will refund the fees.

Quote from: new2btc899 on January 21, 2013, 05:04:38 AM

i never recived my btc and have emailed bitinstant several times can anyone here help me?

Sure, whats your Order ID?

Quote from: needcoinsnow1234 on January 21, 2013, 05:10:01 AM

hey i purchased some coins bout 4 hours ago and I have yet to receive my coins. I've checked blockchain and email customer support, never had problems till today. I came here hoping you could fix this. Thanks

Quote ID 03202443-a4d3-439e-a8fc-f1e45f16c318
Event ID 66b845de-5c17-4d35-8d9a-40a835e569c7
order # e81c69c0-9f18-4e2a-ad8c-1828d8f3d0a0

Processed!

Quote from: RobertM on January 21, 2013, 05:51:53 AM

i tried to introduce my customers in Africa with bitcoin and ur service.
but the fee u asked block them.
they know little about bitcoin, they just wanna use it to pay easily.
u r not well known as paypal or WU, maybe u r famouse in btc area, but btc area not the whole world, right?
keep ur eyes widely and expand ur business
once every btc payment service just stand in the area of btc guys. it's just a game.

Sorry to hear that, shoot me a PM and we can chat about it and how to lower fees.

Thanks

Charlie