I have had problems with 2Fa, phone died, two weeks ago and I lost access to my account.
Has anyone had luck with support? I am hoping that Yobit can fix this for me.

Luck with support? Hmmmmmm..
So, maybe you are right. Their support system is indeed a lottery. You can create a support ticket, but the chance of being lucky to get actual help is 1 in a million.

NLG wallet is in maintenance for over a week now.

So I will repeat this again: DO NOT TRUST YOBIT.

I got lucky twice with password reset before so I guess it's not 1 in a million. Yobit may turn scam later on if blinded by the money in their wallets but we just don't know when and other exchanges also have the same possibility.

Or you are really lucky and should buy some lottery tickets.

I don't make up a story. My wallet is in maintenace for over a week now. I have also created a support ticket more than a week ago. Still no response. And if I have to believe other users, I can wait till hell freezes over for a response.

I've also asked about this issue multiple times in their chat, and now they banned the chat for me for a week.
So, they know about the issue but don't just don't care.

YoBit is scam. Don't use it. Period.