Re: Official Newbie BitInstant Support Thread (Active Customer Support)

Actually Charlie is lying.

I am? How?

Quote from: RobbedbyBitinstant on January 22, 2013, 11:53:06 PM

It looks like my payment HAS processed though. Finally.

I'm glad that I wasn't robbed for my coins.

Which payment dude? You keep saying you have an order and were robbed. I asked you 15 times for your Order info and you did not give it to me.

You PM'd me saying you will send me an email, well where is it?

Quote from: RobbedbyBitinstant on January 22, 2013, 11:53:06 PM

I think Bitinstant support is a joke, but the companies integrity is mostly intact through this transaction.

I wish any other buyers the best of luck and encourage you not to get too discouraged as you wait through the excessive delays.

How are we a joke? You don't even have an order with us, you just spammed this thread 10 times.

Unless you produce an Order ID or have an issue, please go away.

Charlie

Its pretty damn clear how your customer support is a joke. You guys never even responded via livechat, support@bitinstant, or the emergency phoneline. I had to signup for this forum to get any recognition and even then it was 24hrs per reply.

You have no reason to assume I'm spamming. Thats a shitty defensive mechanism and you need to stop. This was not an isolated incident and you fucking know it.

Do you want continue this conversation and explore the REAL REASON it took 5 days to send my coins?

Troll,

Stop spamming my threads. As I pointed out, you are obviously lying and never placed an order with us.

Respond with an actual Order ID or dont respond at all, you are lying, spamming and trolling

Quote from: kamizie on January 23, 2013, 01:30:38 AM

Haizzzzzzzz
Still no info about my cases. Huh

Order ID?

Quote from: feroc1ty on January 23, 2013, 12:52:16 AM

Hello, I'm having an issue with a transfer from Dwolla - order status says "Dwolla failed verification - unable to locate". The money is gone from my Dwolla account, but hasn't shown up at the destination.

The order ID is 45c200f2-972d-4426-9df3-8496a8d1b301

Thank you!

Processed!

Quote from: c4n10 on January 23, 2013, 03:52:10 PM

I am NOT using BitInstant again and will discourage others from doing so until I receive a reasonable explanation as to why money appears to be being "shaved" off of each transaction, I receive my remaining balance in it's entirety and I am assured that the issue has been taken care of.

Sorry I did not read it well enough.

Before you accuse us of scamming you, would we really risk $1 for our reputation? Dont you think this is a common mistake ?

You are the only one with this issue, its probably just a glitch.

I'd be glad to refund you not only the $1, but also all the fees.

I encourage you to try another transfer, and you will see this was an error

Quote from: greyturtle on January 23, 2013, 05:07:37 PM

Still have not received bitcoin. This is the third day now. I was told yesterday that this would be resolved by now. What is the status of my order?

Order ID: 9d314c84-ea5a-48dc-a19f-8c8da48df630?

Processing now and refunding fees!

Quote from: timexy on January 23, 2013, 06:35:45 PM

Having problems with my Dwolla order as well...

Order ID: edc800b2-a6db-4a76-8786-ec7d1a49e2c6

Thanks.

Processed!

Quote from: BAM101 on January 23, 2013, 08:53:33 PM

I have the same issue as everyone else with Dwolla. I have 2 failed transactions. Rachel helped me yesterday but is unresponsive today.

Order ID 2fb13654-22a5-4729-855b-c3287d13dc5e
Quote ID aea40d91-6920-4621-9001-0f3ddebfff3f

And

Order ID a456f4b8-5c0b-4390-aaa8-733222830f89
Quote ID 16546819-1ed9-4da7-89a8-1febf8592935

Yankee you mind helping me out?

I hope you guys get this Dwolla API or w/e fixed so that we don't have to bug you.

-BAM

Processing now!

Ya me to..we should have a fix by today

Quote from: bvcxznm on January 23, 2013, 08:59:22 PM

Hi still waiting on this one.

21d2fcb4-bd2f-48dd-acad-d23de371de96

Thanks.

Processing now! Sorry, we had to reset your PIN which caused it to fail.

Quote from: johnc3p210 on January 23, 2013, 09:23:38 PM

Hey yankee could you process my order?

zipzap# = 700612906

Thanks for your time and services

Done!