Quote from: Johnas555 on May 04, 2016, 10:44:20 PM

ok it seems to be solved they said every very new profile need to be checked properly to get big winning payout... so I guess all is alright now ;-)

New user, big win, requests immediate payout, complains about immediate payout during review process is one of our top signs for some type of abuse. We have to wait for the software providers to come back with their analysis which can take days for casino or our poker software providers to review which could also take days. When this happens for fiat casinos there is no complaint because a withdrawal can take days or weeks anyway. We always want to get our withdrawals out as fast as possible but unfortunately many people try to take advantage of that everyday. We will always get you taken care of and we expect with the amount of volume we have for their to be complaints from time to time, that just comes with the business. There was certainly no abuse here and that was confirmed and your withdrawal was sent.

Good luck everyone at Betcoin!