2) they said they would give jeff a tracking number, but haven't done that. apparently, difficulty with shipping/customs is causing problems...i agree that failure to at least address this issue is a problem.
aside from those 2 points, i think most people are annoyed with the lack of information rather than misinformation.
I just learned from Bitsyncom that tracking numbers aren't generated until they leave mainland China [i.e. Customs]. Then it is handed off to DHL which then generates the tracking number.
. . . what??? I've ordered several products straight from mainland China last year that I was able to track while it was still in China, and it came through DHL. I can't be 100% sure when they issued me the tracking number in relation to when it cleared customs, but I know I had it before it came to America.
On the flip side of that, I do remember the the tracking info didn't seem accurate until it did arrive in America.
Edit: As a side note, almost every time I have done it, it has taken about 2 weeks to get the product even with faster shipping.