Quote from: Yankee (BitInstant) on January 31, 2013, 04:52:05 PM

Quote from: xxqvxx on January 31, 2013, 04:26:33 PM

Quote from: Yankee (BitInstant) on January 31, 2013, 03:48:12 PM

Good Morning,

Quote from: xxqvxx on January 31, 2013, 03:09:46 PM

Question if anyone knows? I bought my bitcoin yesterday at $19.xx but today the price is $20.xx. It matters because I have to pay a fee in bitcoin prices and now that may not be enough.
So. Does BITINSTANT honor the BTC price at the time we purchased? Thanks!

Whats your Order ID? and yes we do.

Hey thanks. They are in my wallet now but not at yesterday's price.

9d718c0f-2cdd-4d40-aed8-4ef0243897ec

Here's the info of what my order was supposed to be and what was tendered.

New Order $100.8105 USD

Amount received: $ 97.37

Got it, Im allocating all the orders that need fees refunded. Give us a few hours to take care of that, Im processing the rest of the orders now.

Quote from: deltakilo9 on January 31, 2013, 04:30:03 PM

I completed a payment with ZipZap 19 hours ago and still not coins in the walled. I thought this was supposed to be bitINSTANT...

Account Number: 769723230
Amount: 200 + 3.95

Processed!

Quote from: tripptripp on January 31, 2013, 04:31:12 PM

Quote from: Yankee (BitInstant) on January 31, 2013, 03:48:12 PM

Quote from: tripptripp on January 31, 2013, 01:54:48 PM

I sent an email to support yesterday but haven't heard anything back. Mine is showing "Order execution failed!"

Quote ID: d01d01a0-1d9e-4bf6-af4f-8c2c1df12ac5

Shouldn't it be using the exchange rate from yesterday at the time I sent the money? Or am I reading something incorrectly?

Yup! Of course we will honor the price as promised. Im allocating all the orders that need fees refunded. Give us a few hours to take care of that, Im processing the rest of the orders now.

Yesterday you said my payment was processed but when I check 24 hour later still no funds. And from the postings in this forum, reddit, and other forums it seems that I'm not the only one having this problem. I think we are owed an explanation.