Quote from: justme2016 on June 01, 2016, 06:59:46 PM

Quote from: gosha@e-coin on June 01, 2016, 01:43:09 PM

Quote from: justme2016 on June 01, 2016, 01:14:59 PM

e-coin, wirex are thieves! I try to transfer 490 usd for 4 days, i receive this mesagge: ''
Your order is successful
We've sent you an email with a link to confirm your Transfer. Thank you for using our system!''

BUT IN EMAIL I NOT received confirmation link! I tried 10 times! I sent many emails to support, 4 days have passed and nobody answered!
I tried to transfer by phone by wirex, in vain... begin to believe that my money is lost ... Sad

nothing is lost, don't panic and don't spread the panic making things worse.
what's your registered e-mail?

kpe_ion@yahoo.ro request (35239).

How not to panic? I tried every day to her transfer... not working! Support does not respond! I need this money, I want a concrete answer... Thank You!

You had Buy BTC transaction less than 3 working days before trying to transfer the BTC out to another wallet - that is the reason the transfer wouldn't go through. We had communicated this limitation on several occasions, more detail available here:
https://blog.wirexapp.com/faq-3-day-bitcoins/

This limitation is likely to be removed soon - we will keep everyone posted.

As for support not responding - have to admit they are much slower these days than always used to be, but at the same time, you need to understand, that by creating panic and writing 15 messages on the same issue you are not helping AT ALL, on the contrary - increasing the queue of support tickets and causing longer delays.

Thank you for understanding