Well, I'm not saying they should claim the game was broken. If they did that they'd need to show some proof or at least explain what was broken about it. I was just wondering if that might be possible because they've apparently got their own version of the software and do their own work on it. It does happen... I mean, I'll give you an example. Right when we opened, I noticed that the dice animation wasn't showing up right in Craps when the player hit a 3-4. Sometimes it says "win" and sometimes it says "seven out" and it was getting them mixed up. Minor, meaningless bug. So in my test code, I disconnected Craps from the RNG and had it just roll sevens until I fixed the problem. Then I uploaded the fixed version. But I forgot to reconnect it to the RNG. An hour later, a guy comes on and realizes the craps table is only rolling 7's. Guy won $1000 before I stopped him.

Given the nature of the bug, I obviously didn't think that was worthy of a full payout, but I did pay him $500 as a "thanks" for discovering it. So when I say this, I'm wondering whether it wasn't an honest mistake. I'm not blaming you or the house, it isn't necessarily anyone's fault. But then again... I just played a few minutes with a Golden Games demo to see how loose it was... at your bet level it's perfectly possible it was functioning perfectly and you just ran it from $20 to $2k. I knew it was high variance but that game's actually pretty amazing.

Again: I'm not assigning blame to anyone. I wouldn't have opened this thread if I hadn't been mentioned in it. I just wanted to understand the situation better.