Quote from: heart_mons on February 07, 2013, 04:34:45 PM

....and this makes me sad. If someone has the perfect playing session and luck is on their side it is a game error. I a game takes $500 from me why can't that be an error? I suppose bc-casino could just say this was an error and be done with it. It didn't feel like an error to me but they are having trouble finding record of me even playing this game yesterday which is looking no good for me (then again they also say they didn't receive an email from me yesterday about the problem).

Well, I'm not saying they should claim the game was broken. If they did that they'd need to show some proof or at least explain what was broken about it. I was just wondering if that might be possible because they've apparently got their own version of the software and do their own work on it. It does happen... I mean, I'll give you an example. Right when we opened, I noticed that the dice animation wasn't showing up right in Craps when the player hit a 3-4. Sometimes it says "win" and sometimes it says "seven out" and it was getting them mixed up. Minor, meaningless bug. So in my test code, I disconnected Craps from the RNG and had it just roll sevens until I fixed the problem. Then I uploaded the fixed version. But I forgot to reconnect it to the RNG. An hour later, a guy comes on and realizes the craps table is only rolling 7's. Guy won $1000 before I stopped him.

Given the nature of the bug, I obviously didn't think that was worthy of a full payout, but I did pay him $500 as a "thanks" for discovering it. So when I say this, I'm wondering whether it wasn't an honest mistake. I'm not blaming you or the house, it isn't necessarily anyone's fault. But then again... I just played a few minutes with a Golden Games demo to see how loose it was... at your bet level it's perfectly possible it was functioning perfectly and you just ran it from $20 to $2k. I knew it was high variance but that game's actually pretty amazing.

Again: I'm not assigning blame to anyone. I wouldn't have opened this thread if I hadn't been mentioned in it. I just wanted to understand the situation better.