Quote from: TwitchySeal on June 08, 2016, 02:03:55 AM

Quote from: Atij on June 08, 2016, 01:22:08 AM

My name is Vladyslav. Nick name on pokerstrategy is Atij.

Blog at pokerstrategy: https://ru.pokerstrategy.com/forum/thread.php?threadid=163046

I'm a real person, poker player with 8 years experience and million hands played. I have won EPT, TCOOP. Specialize on HU game.

21 of April on the site FortuneJack.com DDOS attack has been made during which I have been waiting for the game, I was sitting without opponents alone at the table. During the attack I was thrown from all the tables, money from these has not been returned until this day.

My every attempt to solve this problem ends up I was asked to wait. After several emails and posts on the forum, I decided that I would wait six weeks. Then I got another response: "Wait a certain amount of time." As for me, I regard this as an attempt to avoid paying me my money in the hope that I will just forget.

Here is the text of the last letter sent to the support group, it was 2 days ago:

Quote

Let me remind you the situation: money has gone from my account 1 month and 2 weeks ago, at the 21st
In the beginning you asked me to wait for a couple of days, after few days you asked for a week, then for a month, now 1 month and 2 weeks has passed.
Of course you can ask to wait for another year, and a year later for another 30 years, until I die. But I do not play these games.
Money disappeared from my account, and you feed me with promises. Come into my world.
I suggest you to give me back money. In case you do not do it within 48 hours, I lay out the story with all the history of correspondence on bitcointalk. If you do not answer, I also tell it like it is in your topic on the forum.
If it also does not lead to the result, the next step is "free advertising" in the arbitrations of pokerstrategy, gipsyteam, 2 + 2. I will lay out my vision of the situation with a detailed description of it as well as the history of all correspondences with you. Let the people judge.
Yes, I certainly do not want to waste your time even for anti-PR, but you will not let me any other options.
This letter will also be laid out to public scrutiny.
give me back my money 0,65 BTC

answer:

Quote

Dear user,
Your requirements were referred to higher authority.
Your question is considered at our administration, and we ensure that you receive a reply shortly.
Thank you.

Chatting history:

Me (22 April)

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sorry for my English. I am from Ukraine.
i manually making my bankroll management, that is why i know that at the beginning of the day ( 12 hours ago ) i had 2.4613 BTC at my account. then 2 times! all my tables was closed. i played during last 12 hours about 50-60 hands at 3-6 and 5-10 and ( i am not sure, but really hope ) did not lost more than 0.1-0.15 BTC.
i really wonna see at my account at the end of problem amount about 2.4613 BTC

FortuneJack Support answer (22 April)

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016-04-22 10:38 GMT+03:00 FortuneJack Support <support@fortunejack.com>:
Dear User,

We have transferred your case to technical department and are investigating. We will get back to you via email as soon as we have an answer.

Thank you for your patience.

Regards,
Andreas,
FortuneJack Team

me (25 april)

Quote

You asking me about details, how i can have sceenshot or know exactly how many money i had and what stakes exactly i played. to have this information i have 2 options:

1. use any tracking software ( i do not use it at Fortune Jack )
2. make every hours or 30 min screenshots of my destop or what?

What should i answer to support?

i was disconnected from the tables and money was not given back to my cashier from closed: cash 3-6 and 5-10 HU cap and 6max cap tables!

*copy of this massage will be posted on https://bitcointalk.org/index.php?topic=774929.new#new and sent back to Support

FortuneJack Support answer (25 April)

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Dear User,

In order to process your request, the technical department needs the following information:

Tournament name
Date and time played
Stake amount
Provide screenshot if possible

me (30 April):

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Good afternoon.

It was formed unpleasant situation with you.
21 or 22nd on you has been made DDoS attack.
at this moment I bamhantil on HU and 6-max tables 3-6 and 5-10. (Bamhantil I was sitting and waiting for someone to sit and play with me)

I was thrown from the tables, and the money that was on these tables was returned back partly.
For obvious reasons, the exact amount I do not know. But it should not be difficult to restore from hand histories and transactions. Feels like I played 50 to 100 hands from my account and as a result of these hands I lost from -0.1 to -0.2 BTC.
I want you to return back * 0.65 BTC.

To this letter, I attach a screen shot of the history of transactions, and video.

I am in correspondence with support group or eight days, as well as in the correspondence on the same subject in the English branch of the discussion on bitkointolks.

I feel sorry for both your and my time, but I have no choice. 0.65 BTC is a significant amount of money for me.

I do not make posts anywhere on the poker forums that, because I am not interested in further waste of my time on this issue. (Despite the fact that I am the author of the blog with 1,5kk views)

really hope that this letter will quickly find the response and lead to the solution of this problem.

* 0.65 +

My name is Vlad. Atij in the poker community.

FortuneJack Support answer (30 April)

Quote

Dear user,

We apologize for the delay. The fact that your case is also related with the third side - provider of the game. We are waiting for a response from them, and as soon as we get it, we will contact you.

Thank you for your patience.

me June 6:

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Let me remind you the situation: money disappeared from my account 1 month and 2 weeks ago, on the 21st

In the beginning you asked me to wait for a couple of days, in a few days for a week, and then for a month, now 1 month and 2 weeks has passed.

Of course you can ask to wait for another year, and a year later for another 30 years, until I die. But I do not play these games.
Money disappeared from my account, and you feed me with promises. Come into my world.

I suggest you to give me back money. In case you do not do it within 48 hours, I lay out the story with all the history of correspondence on bitcointalk. If you do not answer, I also tell it like it is in your topic on the forum.

If it also does not lead to the result, the next step is "free advertising" in the arbitrations of pokerstrategy, gipsyteam, 2 + 2. I will lay out my vision of the situation with a detailed description of it as well as the history of all correspondences with you. Let the people judge.

Yes, I certainly do not want to waste your time even for anti-PR, but you will not let me any other options.

This letter will also be laid out to public scrutiny.
give me back my money 0,65 BTC "

FortuneJack Support answer (June 6) answer:

Quote

"Dear user,

Your requirements were referred to higher authority.

Your question is considered at our administration, and we ensure that you receive a reply shortly.

Thank you."

it is important to realize that it is pointless for me to spend on the solution of the issue more time than its cost. And your time I do not want to waste either. keep in mind that if you play on FortuneJack you may find yourself in the same situation. Most of the poker players on this website from Argentina, if someone knows where you can notify them about the "non-commercial" risks while playing on this site, please write in the comments, or just let the Argentine community in this link.
Be careful with FortuneJack. They just may take your money and ask to wait for a certain amount of time to solve this problem.

If problem is not solved in 48 hours copy of that message I report on poker strategy, gipsyteam, 2+2.

ps: i could made some mistakes in translation i am Ukrainian. i do not want to argue, but do not see other way to solve problem.

I suggest you make a scam accusation in this forum: https://bitcointalk.org/index.php?board=83.0

Hopefully some trusted members will give them even worse trust and they will give you your money back.

and here aswell, http://www.askgamblers.com/online-casinos/fortunejack-casino-review/