I need help. I purchased $490 worth of bitcoin from bit instant on Monday and received it. I bought an additional $490 on Tuesday and never received it. On Wednesday I wrote to technical support and got a response from Rachel stating that my issue had been turned over to tech support and I would have my money later that day. It is Thursday evening and I haven't received anything, I wrote another e-mail earlier today and didn't get a response. I am very annoyed considering I paid a premium to have my bit coins as soon as possible and going on 4 days later I have nothing. Also, I assume that when this does eventually get resolved I will receive the full original amount and not the current market price, correct? Thanks for any help you can provide. -Doc OrderID: e2acc0cf-6722-4933-8287-d6f2981a3d5e
I wouldn't count on getting the original full amount for the price of bitcoin at the time of purchase. You're going to get what you get.
Plenty of people were told they were going to get refunds for the fees and market price at time of purchase (if you look a few pages back), but never did, including myself. Since they delayed the transaction, I had to pay $21.XX/bitcoin, but at the time of purchase it was $19.XX/bitcoin
It would have equivalent to an extra bitcoin or two on my purchase.
That's just strong arm robbery.
These guys will take all week trying to shop around for BTC at low rates, and then they'll charge you whatever high rate it popping on the day they get it through.