Quote from: Yankee (BitInstant) on February 09, 2013, 04:55:24 PM

Quote from: giszmo on February 09, 2013, 03:05:27 PM

Quote from: FreeMoney on February 09, 2013, 11:32:39 AM

Quote from: greenlander on February 09, 2013, 11:15:42 AM

I tried it for the first time a couple of days ago.

I followed the instructions to send 0.4239 BTC to some address. Some time later I got a confirmation that the funds were received. The message said "You should now wait to receive a third email, which provides instructions from your carrier in order to credit your mobile phone. This email may take up to a few hours to receive."

I didn't receive the follow-up email or the credit on my phone after 24 hours. They've ignored a follow-up email as well as a message I sent from the contact form on their web site.

At best, they're disorganized and their customer support sucks. At worst, it's a scam.

I've already decided that I won't use them again. I'm interested in hearing if anyone else has successfully gotten credit.

Geez, it's clearly not a scam, the same guys already move 10s or 100s of thousands of coins per month, it's just new and they are working out the kinks I'm sure.

But when you launch and ask for feedback would be a good time to be quick on support, my simple inquiry via the form on the website is like 10 hours waiting.

+1

I don't think they would ever pull this off to scam people but I tried twice and never did it charge any phone. It was on two different Chilean numbers. Also I think problems should be made public and if they fail to make it public, I will not hesitate to bring it up again.

(I charged friends phones twice as the service went life days after I left Chile and Germany is not on the list. My friend ran out of credit after sending 2 SMS 12h after I "charged" it and hours after bitinstant insisted the phone was charged $4. My friend also did not get any notification whatsoever and neither did I get my 3rd mail.)

Thanks for testing this for us.
I also think that you should mention to everyone that we fully refunded all your orders.
Additionally, I personally responded to you every single time extremely fast.
Thanks again for testing, we are working on the Chilean issue.
Charlie

Charlie, you must be responding to giszmo here and not me. To date you've taken my bitcoins, NOT compelled my provider to send me an email as promised, NOT added money to my phone, NOT responded to my email, NOT responded to filling out a form on your site, and NOT refunded my bitcoins.