Hehe he has been very patient so im pretty sure many of you are wondering by now why they even let you open an account without getting verification? done at the same time hahaha
Not to mention the live chat my friend told me it doesn't work and he showed me the agent never gets to answer your request! They seem to have changed it after he has complained, by saying wait for a ticket or something i guess that must mean a complains process or something.
Can someone please help with the opening hours of live chat whether it works or not and whether Mtgox is a respectable company.
At this stage my friend is on the verge of convincing me we can easily upstage Mtgox by opening our own exchange and flooring this disrespectful company in the way it most definitely deserves - Not my words.
Oh i forgot to add he tried to call the bank that hosts Mtgox's account in Japan and they couldn't even understand a word of English and they didn't even try to find someone who could. While i understand they are not Mtgox but surely Mtgox would realise they might need a bank service that could handle a global customer base hahahahahaha!!!
I was hesitant to make this post but so many points he has made, making it quite difficult for me to understand why they are giving him so much grief over opening an account and buying a few coin hahahahaha!!!
Please forgive me its really funny and my friend is extremely pissed at Mtgox now.
Hello,
My name is Natalie and I am responsible for our customer support. We offer 24 hours of support from Monday to Saturday and Sunday is the only day that we are off. If the agent is handling another chat, your friend will have to wait until the prior chat session ends. Otherwise, he could contact us by submitting a ticket. From your post, it seems that your friend has been able to communicate with one of our staff through one of our channels. If you could let me know his ticket number by sending a PM, I will be in touch with him from there.