Be advised that our support is only reachable via the uservoice interfaces on our website. We also check in here from time to time.
We have given a few bug bounties as a gesture of good will in the past. We do not give any guarantees that you receive one. Once again, your "matching problem" was indirectly caused by the server failure and we do not give a bounty for that.
Some of your points were already addressed in this thread. Maybe you find time to read the forum history and our FAQ.
Ya, I contacted you via uservoice and the support was still very bad. Slow and flaky are words that come to mind. And like I said, you should have been reaching out to us (customers) to assure us that everything would be ok. Instead we were sweating for 2 days.
And trust me, during those 2 days I read every forum post and was kicking myself for depositing with you in the first place. Plenty of people besides me have concluded that you haven't proven the solvency of your platform.
I was giving you a chance to keep me around with some comps, so I could see if you improve without risk to me. But I won't be depositing with you again and I recommend that others don't as well.