Quote from: Wagamama on February 14, 2013, 03:02:12 AM

Quote from: kangasbros on February 12, 2013, 09:04:50 AM

Hi, currently the escrowed purchase can be disputed after 24 hours. The feature tries to be universal, we don't have a way yet to tailor it to specific payment methods/countries. This is problem because often the transfers can take even 3 days elsewhere. Even in countries where it is usually very fast, there have been some big delays now and then. We are working on a feature which allows sellers to specify different limits/terms invidually.

Hi,

I have requested to cancel an escrowed transaction yesterday through an email but haven't got any reply so I'd like to try here. After funding the enabled escrow transaction I haven't received any form of communication from the buyer nor seen his payment in my given account since 11th Feb. Can I ask you to cancel the transaction so I can have the coins back please.

Thanks
Woolloomooloo(Localbitcoin account)

Hi, I guess I already answered by email.

But just in case in the future, the best way to do this is by pressing the "start dispute" button in the escrow, which should be visible after 24 hours from the purchase creation. This way we'll spot the case from the admin interface and it is easier to deal with it.

Currently we are getting a lot of support emails, and with our limited workforce we are unable to respond to emails in very timely manner. Sorry about that.