Quote from: fanta984 on June 21, 2016, 06:58:38 AM

hi

may i know how long the withdrawal process for BTC? is it still 72 hours ( business day ) ? and how much the maximum BTC i can withdraw in a day ?

i made a withdrawal of BTC since june 18, but until now the status still pending. Is it normal ? Must i send the email to Quoine support or just wait until 72 hours { workday }?

thanks

Hi,

BTC withdrawals are typically done within one day - please do raise a support ticket if you have not received your bitcoin. many thanks, and apologies for the delay.