Quote from: Nuro77 on February 15, 2013, 03:46:16 PM

After my simple cash-to-address transaction was accepted, and then automatically failed, and never redone, my confidence in BitInstant has been going down dramatically. Because once they fail you, you are SOS, and it's a waiting game at best. They seem to put your transaction away, and forget about it, while accepting more business. I don't even think they do anything about it UNTIL you figure out how to contact them, at least thats the impression I've got so far. No doubt they have an excuse for all that - not enough support people, system can't auto redo failed transaction / it's too complex, some 3rd party API failed 12h ago (and was up 1h later), DDoS on exchange (that no longer is being DDoSed), etc.

And someone even said they don't work on the weekends to fix it!? So if it's Friday, your SOS until at least Monday. But I've not confirmed this yet.

If you take a look into their support thread on this board, this is a constant issue with BitInstant. Their excuses don't make sense because they still accept other transactions and perform them at the same time. Two friends did their cash transactions at the same time in Wal-Mart or CVS, one was good, the other was failed.

One guy had his transaction "completed", yet blockchain has no records of any coins being sent to his address, and it's been more than a day.

My first bitcoin experience has been very negative due entirely to BitInstant, and while I hope BitInstant is not selectively scamming people, or is not using this opportunity to make a profit on the difference between the locked in price and what they hope to buy at a later time ... after reading the support thread I don't understand why there is not a huge red warning here about them. They obviously have major issues and are completly unable to do anything about it.

I'd think that these forums are here to help bitcoin users, not BitInstant.

Hey Nero,

Everyone, including you has had their situation resolved.

I know you are angry your order didnt process at first, however coming here and posting in 15 different places is not gonna help you.

That other guy, is a scammer btw. Rastaj stole money from us because he claimed we scammed him, and forced a refund after it processed.

To this date: No BitInstant customer has ever been scammed or robbed. In fact, anyone who has a problem we always refund fees and cover the BTC loss spread. If you feel you have an issue that has not been resolved, please PM me right away

Its Friday, and your situation was resolved.

Charlie