Quote from: CL-Ed on June 22, 2016, 04:12:19 AM

Thanks jasonort, that rules out the "capped bonus" excuse given by the casino support then. The reason I asked is that there are a small number of games where the provider blocks you from winning a progressive jackpot while you're playing with free bonus money.

Quote from: TwitchySeal on June 22, 2016, 03:50:40 AM

Where did you find the info listed on jackpot contribution?

I worked out the jackpot contribution percentages myself using the network monitor in the Chrome browser. You can do it with Firebug or Fiddler as well. All you have to do is log in to the site you're checking and load the game. Then watch the network inspector - every few seconds it will query a Betsoft server for the current jackpot values. This is how they are updated in game. If you pick a time when no-one else is playing you can see that the same jackpot values are coming back with every update. Now make a spin and you will see a proportion of your bet amount gets added to the jackpot and you can work out the percentage. This works both in fun and real mode on Betsoft games (though the jackpot amounts are different of course).

Quote from: TwitchySeal on June 22, 2016, 03:50:40 AM

Is there anywhere they have basic terms for progressives? Like what it resets to, a list of Jackpots and which sites contribute to them?

Not that I have seen. I have emailed them a few times about the issues I have discovered and they never reply. You can usually work out the reset value by looking at the data or graph for a jackpot that has been won a few times and seeing what it consistently drops to when it is won.

Betsoft jackpots are specific to individual casinos or small groups of casinos run by the same operators. Bovada for example have different jackpot amounts at all their casinos instead of pooling them together. I don't think that Betsoft have any single pooled progressives that all their casinos contribute to. I don't know anything about Betcoin.ag but I am surprised that they have multi-million dollar jackpots on individual games given that they are a relative unknown in the casino industry. I assume that they must be pooled with some other casinos if they are legitimate, because I can't imagine that they have either turnover or funding that is anywhere near Bovada's for example.

One thing that bugs me about this is that if you're Betsoft and you don't want anyone to win your jackpot, wouldn't it be easier to just not let anyone spin five yachts in a row than to allow it and underpay them? This is why I can't rule out that they may be simply staffed with incompetent programmers who make very buggy games.

jasonort: I forgot to say that in my experience of several years of helping people in disputes with casinos, Curacao eGaming are utterly useless as a regulator. They are a rubber-stamping organisation, used primarily by operators trying to hide their identities and avoid paying tax in their home countries, that won't do anything to protect player interests or mediate in the event of a dispute. Their offical dispute resolution procedure is basically "sort it out yourself with the casino".

What can we do to make sure jasonort gets what he is owed. Betsoft needs to be held accountable! Maybe Betsoft, and any of it's supporters, should be blacklisted from the market! I personally trust betcoin.ag and Bodog (Bovada), but Betsoft needs to be dealt with in a strong handed manner....In fact, I'm feeling cheated now too and I want all the money back that I've spent playing on their software chasing those progressives! <--Not that I believe that would ever happen, but for jasonort, what can we do to put the hurt on these thieves?