I am the player that had the jackpot winning spin that was not paid. Let me first state that up until this point I have been very happy with my treatment by Betcoin. I play a large volume of BTC at their casino. I would now like to set the record straight. Here are the screenshots on imgur of the spin in question so you can decide for yourself if I should be paid.
http://imgur.com/a/hx7HtThe statements made by Betcoin here are misleading:
You fail to mention that jasonort plays at Betcoin.ag Casino frequently even after this and is well aware that these are Betsoft rules. We also speak to him frequently and he very much enjoys the experience at Betcoin Casino over other bitcoin casinos.
Most of the top casinos feature Betsoft games and you play directly on the casinos servers under their rules and we pay out based on this and are credited on a big win such as this would have been. It would have been awesome for us from a marketing perspective to announce this win, but it is not a jackpot win within Betsoft's rules as it is a free spin and not a max bet paid round according to Betsoft. The result would have been the same on any other website.
jasonort has no problem with Betcoin or our handling of the matter and we have attempted to assist him with whatever we can.
Now I do understand that the rules are set by BetSoft. I understand that the jackpot should have been paid by BetSoft. What I do not understand is Betcoin not having my back on this. I do have a serious problem with Betcoin's handling of this matter. I believe that I have clear and irrefutable proof (see screenshot link above) that I should have won a jackpot on this game. Betcoin has been less than cooperative in helping me to address this matter with BetSoft. I have asked many times and been ignored for the name and contact info of someone at BetSoft that I can get in touch with to address this issue if they refuse to fight it for me. I have also asked for any technical information from the software backend that could help me in my case (Spin ID, or some other information that I know Betcoin must have that identify this spin) so that I can take this to BetSoft directly. Again I have been ignored. I need their help in order to take this matter directly to BetSoft, and they have abandoned me.
I do not understand this. They could benefit greatly by helping me get this jackpot paid. I have offered to do a marketing campaign for free to advertise a big jackpot winner at their casino. I told Andrew that I would fly to wherever they are, and have them take pictures of Andrew handing me one of those large oversized checks, and allow them to use my name and image to advertise their website. This has been met with silence, ignoring my posts, telling me they are still waiting to hear from BetSoft, etc. They are hoping that I will eventually give up and just go away. I will not. I bet the max amount, hit 5 yachts on the payline, and according to the posted game rules should have been paid the jackpot. I am now forced to go to public forums and try to shame them into helping me.
Betcoin I need you to have my back. I am a high volume player on your site and you owe it to me to help me fight this injustice. Prove to all of the players on this forum that play at your site that every player is treated fairly. That when the rules as posted are followed that you have a fair chance to hit the jackpot. And when you do hit said jackpot, and it isn't paid out by the software vendor, that you will fight for your players. Have my back on this. It will benefit us both. And it will show your players that you have their back. If you don't back me up on this it will show everyone how they can expect to be treated when they play at your casino. Do the right thing.