Quote from: JessieXapo on June 28, 2016, 07:47:26 PM

Quote from: erikalui on June 28, 2016, 04:45:46 PM

I also am not able to access my wallet till I provide them with my ID and Address proof. I submitted the documents and asked them to open my account. I just hope they let me access my account as I have 0.3 BTC in my wallet and need my funds asap.

Just FYI to all the people that think that I am not legit: this user sent me a PM and with that push, I was able to get back to check the documents, get back to her support ticket, and reactivate the account!

It's as easy as just sending me a PM so I can help all of you out. Thanks!

I confirm this

My account is active now and thanks for your help. Appreciate it a lot.