Re: Official Newbie BitInstant Support Thread (Active Customer Support)
13 hours ago I transferred ~$100 through BitInstant to BitStamp and it still has not shown up.
I just got a quick reply from customer service when I used the "Contact Us" form on their website.
I got no response from support@bitinstant.com (email sent 10 hours ago).
I will update this thread once I have something more to share.
Oh, I just got a reply from customer service as I wrote this post.
"I apologize for the delay. We have a low balance on the exchange that has caused orders to get stuck in our system. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!"
I will update when the funds are in my BitStamp account.
Problems are unavoidable, but BitInstant seems very willing to fix the problems.
I'm content with the process so far...
I just got a quick reply from customer service when I used the "Contact Us" form on their website.
I got no response from support@bitinstant.com (email sent 10 hours ago).
I will update this thread once I have something more to share.
Oh, I just got a reply from customer service as I wrote this post.
"I apologize for the delay. We have a low balance on the exchange that has caused orders to get stuck in our system. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!"
I will update when the funds are in my BitStamp account.
Problems are unavoidable, but BitInstant seems very willing to fix the problems.
I'm content with the process so far...
I got the exact same email reply. I don't know why they are accepting orders if they have NO BITCOINS TO GIVE IN RETURN!!! This is just stupid. I could have used another bitcoin service this morning rather than being inpatient and wanting to deposit them last night, and I would have had them by now. Why didn't they just temporarily shut the site down until things were straightened out.
And can newbies not send PM's? I want to PM the owner but there is no ling to. I've been getting fucked for money all week and I am about to explode with anger.
You should be able to PM after your first post mate.