Re: Official Newbie BitInstant Support Thread (Active Customer Support)
13 hours ago I transferred ~$100 through BitInstant to BitStamp and it still has not shown up.
I just got a quick reply from customer service when I used the "Contact Us" form on their website.
I got no response from support@bitinstant.com (email sent 10 hours ago).
I will update this thread once I have something more to share.
Oh, I just got a reply from customer service as I wrote this post.
"I apologize for the delay. We have a low balance on the exchange that has caused orders to get stuck in our system. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!"
I will update when the funds are in my BitStamp account.
Problems are unavoidable, but BitInstant seems very willing to fix the problems.
I'm content with the process so far...
I too got the exact same email. I emailed them again and they said that they are getting the funds to me by "later today"... what the hell is this? This is suppsed to be a 1 HOUR ORDEAL. I am now on my 18th hour and STILL no bitcoins. I am NEVER using bitinstant again.I just got a quick reply from customer service when I used the "Contact Us" form on their website.
I got no response from support@bitinstant.com (email sent 10 hours ago).
I will update this thread once I have something more to share.
Oh, I just got a reply from customer service as I wrote this post.
"I apologize for the delay. We have a low balance on the exchange that has caused orders to get stuck in our system. As soon as we have the appropriate balance, I will manually transfer your order. Thanks for your patience!"
I will update when the funds are in my BitStamp account.
Problems are unavoidable, but BitInstant seems very willing to fix the problems.
I'm content with the process so far...
And I totally agree they should have temporarily shut the site down and not accepted payments. And im sure there are still people getting hosed outta they're bitcoins.