Quote from: chillin151 on February 21, 2013, 11:58:42 PM

Quote from: justindthomas on February 21, 2013, 11:34:50 PM

Seven days later, after multiple broken promises for "delivery the next business day," offers to refund, and subsequent refusals to refund, I finally received my order in my wallet.

It popped up in my "unconfirmed" balance moments after I sent a support message saying my next visit was to file a complaint on the BBB's web site.

Probably just a coincidence. Regardless, thank you Bitinstant for finally getting this resolved.

Same thing here. It's been over a week and I've talked to at least one person (by email) every day. Yesterday, I got like 5 different messages and I was super hopeful... but here I am again with nothing but more "next business day" promises. I've even lost all faith in Yankee. He contacted me like three times yesterday and said that he'd be right on it. All I got from that was an additional email from Seth and one from Rachel asking me for my order info for the 10th time!!

You are the second person that I've seen up here that got their coins right after threatening to call a government agency. I'm glad you finally got your money. It's just sad that's what it takes to get someone over at Bitinstant to give you what's rightfully yours. Did you call them and file an actual complaint? How do you go about doing that?

I'm looking into complaint options as well. I'll pm you what I find.