Quote from: jasonort on July 06, 2016, 11:36:47 PM

Quote from: Betcoin.AG on July 06, 2016, 10:25:15 PM

We wanted to update everyone with the great news after a tremendous amount of hard work by the Betcoin.ag Staff.

Jasonort Case Resolution

From the very second our great player jasonort came to us with his casino related issue, Betcoin.ag took immediate action working with the software provider to understand, explain and then complete a proper resolution of the matter. We were asked and chose to remain silent on the matter to the public because statements would only cause speculation which would not be conducive to what we believed would be a proper outcome.

The Betcoin.ag staff spent hours every day working and speaking with jasonort and the software provider to do what we thought was right for our great players. It took just over two weeks and many hours to complete what all parties believe is a proper and fair resolution. We would have it no other way.

Throughout this entire process jasonort can attest to the fact that the Betcoin.ag staff made ourselves available nearly 24/7 to answer every question and provide proper updates when available as we would have done for all of our great players. jasonort was also clear to never blame Betcoin.ag for this issue as this was clearly a software issue and would have happened on any other online casino.

As a result of the speculation however our reputation has taken a hit in this forum but we know that we did the right thing here and will always continue to do so. Throughout this entire circumstance jasonort continued to play at Betcoin.ag and so did many new and old Betcoin.ag players. We are very thankful for that.

We will always do the right thing at Betcoin.ag for our great players and we look forward to being your favorite place to play for many years to come. Thank you!

We will be holding a fireside chat in the Betcoin player chat with jasonort to discuss at 6:30pm EST. Thank you all.

During the fireside chat Jasonort has announced a self funded Thank You Freeroll that Betcoin Poker will match which will take place on Sunday, July 24, 2016. Details to follow! Mark your calendars!

The full article as well as Jason's response and player responses can be found here: https://www.betcoin.ag/jasonort-case-resolution

I want to thank Betcoin.ag staff for helping me come to a resolution with BetSoft on the matter of my spin on "The Glam Life". I have said in my forum posts on bitcointalk.org and other places that my issue was with BetSoft and not Betcoin. Andrew and the staff at Betcoin.ag have always been good to me, and have continued to support me in this matter with BetSoft. They were unfortunately caught in the middle of this situation as the BetSoft slots are played directly on BetSoft servers, and they not Betcoin.ag decide the payouts for the slots. Andrew has helped to connect me with BetSoft, and today we have come to a mutually agreed upon settlement. This settlement is confidential, so please don't ask the details. I will continue to play with Betcoin.ag, and hold no ill feelings towards them, quite the contrary. I look forward to continuing my relationship with Betcoin.ag and feel very good about their actions in helping me to resolve this matter.

It's pretty evident that a condition of getting paid was you making this statement, since you've been forced to post it on every single forum that this situation has been mentioned on. Obviously you aren't to blame for this, but that's a really shitty thing for Betcoin to make you do. Hopefully you've got your money and cashed it out and are considering legal action against both Betcoin and BetSoft. Best of luck.