Quote from: TraderETH on July 12, 2016, 02:56:53 PM

Quote from: henscyber on July 12, 2016, 02:11:53 AM

i have 310 BTC, 5000ETH and 250K FIAT, but now my balance has been reset to zero...they claim all account allowed continuous arbitrage across various products in the platform. Because every trader profit from arbitrage. Bitcoin price drop until USD 640 (from 700) and quoine say " you dont have profit anything from bitcoin fluctuation".

I think quoine must explain about your problem and usualy he is fast update on this thread and quoine should be there are not problem with arbiters because it is strategy of trading.

Hi,

Apologies once again for the delayed response on this forum.

I have been advised that notifications and full details are being communicated to the users affected by the pricing issue.

Although I cannot go into detail around the specifics on each case here, I have been assured that our support team will be reaching out to each customer that was affected, and I have asked them to ensure responses are timely.

Balance resets to zero without any notification should not have happened, and I do apologise if this was the case.

To clarify, the act of arbitrage itself is not prohibited on Quoine.

Only accounts where users had mispriced trades that were affected by the pricing issue on our platform have had fiat and bitcoin withdrawals halted during the investigation. I believe there are varying circumstances from case to case, from users that made small profits/reduced profits/losses with a few trades, some large losses, and some that executed many trades manually or with trading software/bots, and have amassed large sums from the initial deposits.

No other customers should be experiencing long delays in fiat/bitcoin deposits/withdrawals - please do raise customer support tickets if this is the case.