Quote from: Quickseller on July 12, 2016, 11:15:59 PM

Quote from: Betcoin.AG on July 12, 2016, 06:43:56 PM

you are playing on the software provider's servers directly through Betcoin or another online casino. The operator, Betcoin has no access to the games and cannot change them in anyway. Equally, when you are playing a progressive or jackpot, the casino software provider pays these wins out because it is based on the players of all online casinos using their games.

You have the opportunity to remove the games from your website if the software provider is engaging in less then fair (to say it nicely) business practices. You know very well that a player that you sent to BetSoft should have won a jackpot but ended up receiving a fraction of what he should have received. You are responsible if you send a player to a certain software provider's "server", the player wins, but the software provider does not payout.

By sending players to a software provider that you know acts unfairly to players, you yourself are acting unfairly to players, and you are whoring out whatever reputation you have left in exchange for payment from the software provider that you receive.

We are continuing to research this matter in great detail, but your statements indicate that every casino offering Betsoft games should take them down immediately and not give Betsoft an opportunity to respond to this. The top online casinos at BitcoinTalk use Betsoft games, therefore your statements should be directed at all of the casinos that use Betsoft games if you really believe this to be true.

This was not a Betcoin issue it was a Betsoft issue that could have happened on any casino offering Betsoft games. Our negative trust and comments all come from this issue between a player and Betsoft that Betcoin worked tirelessly to make right for the player.

We understand the responses and inquiries regarding this and are not disappointed that it happened while at Betcoin because it will only make things better for our growing community and once our software provider finishes the update, we have some wonderful new features that will be integrated.