Hi,

As explained in the previous post (#238), there are varying circumstances from case to case, and only accounts with mispriced trades resulting from this pricing issue have had fiats and bitcoin withdrawals halted. And again, balance resets to zero without any notification should not have happened without proper communication between platform and users.

I have also been advised that we have good reasons, from trading volume and balance surge to trading behaviors, to believe that we were taken advantage of for the duration of the pricing issue. Nevertheless, we are keeping our mind open to the possibility of simple arbitrage trading and not unfair exploit. For this reason, our team is working in a deeper investigation for all accounts that have had balance reset.