Quote from: Quoine Exchange on July 14, 2016, 03:10:44 PM

Hi,

As explained in the previous post (#238), there are varying circumstances from case to case, and only accounts with mispriced trades resulting from this pricing issue have had fiats and bitcoin withdrawals halted. And again, balance resets to zero without any notification should not have happened without proper communication between platform and users.

I have also been advised that we have good reasons, from trading volume and balance surge to trading behaviors, to believe that we were taken advantage of for the duration of the pricing issue. Nevertheless, we are keeping our mind open to the possibility of simple arbitrage trading and not unfair exploit. For this reason, our team is working in a deeper investigation for all accounts that have had balance reset.

For how long would this "deeper investigation" require of your team? By resetting the account balances of the affected users, myself included, to zero, you're effectively denying them the opportunity to trade with their funds during this period of time while your team conduct its investigation. If the result of your investigation concludes that their usage of QUOINE's platform has been legitimate, how would the affected users be compensated for this period which they've lost trading opportunities due to QUOINE's decision to deny them access to their funds?

Secondly, if QUOINE claims that there had been an glitch in QUOINE's trading platform and permanently resets the account balances of users involved in the exploitation of such a glitch, how will the affected trades be reversed? Will the capital surplus from resetting these accounts now belong to QUOINE? Or will they be returned to users who have lost capital in the trades involved?

Last but not least, how will QUOINE be able to assure its future users that their trading activities, and consequently their potential profits, will not be reversed and voided simply because a "pricing glitch" has occurred on your trading platform and that all gains from the affected trades will not be honoured again?