@bitcurexed, just to be clear with facts, not accusations:

1. You refuse to provide your data (name, surname etc.)
 
2. You refuse to verify using documents, despite the regulations in our ToS.

3. You also refuse to verify via Skype, where you don't have to send us any documents.

Still, in your eyes we are to blame and you are perfectly alright. Well...

You will be contacted by our Compliance Department (again) shortly to meet minimal standards of verification - to make the refund possible.

Best Regards (nevertheless)