Quote from: Bitcurex.com on July 18, 2016, 01:39:47 PM

Quote from: Bitcurex.com on July 18, 2016, 01:38:28 PM

@bitcurexed, just to be clear with facts, not accusations:

1. You refuse to provide your data (name, surname etc.)

2. You refuse to verify using documents, despite the regulations in our ToS.

3. You also refuse to verify via Skype, where you don't have to send us any documents.

Still, in your eyes we are to blame and you are perfectly alright. Well...

You will be contacted by our Compliance Department (again) shortly to meet minimal standards of verification - to make the refund possible.

Best Regards (nevertheless)

Hey again

1: You never asked me for any thing about my name or surname since the last time i checked your website(at few days ago) and i can't remember if i ever gave it to you when i asked for refund around 10/2015. i guess i did and asked you to refund back to my France LCL Bank but you refused.

2: I don't have to repeat one more time that why i used your service at the first place. and your "TOS" "doubtful moves or whatever" to ask for my ids are just shitty excuses. you even changed your whole website instructions, now you asked users to give you their personal information before they can deposit which its good, better than what you did to me with these excuses.

3: As i already said, since the last time i checked your website, i haven't seen any thing about SKYPE verification. i don't know why you bring up this thing since what i want is you to refund the money back to my bank account (the one sent you the money, you know which bank & what my name is, if you don't then just ask your bank PKO BANK POLSKI SA to refund that transaction, i have contacted them like 10 times now) I can't see it has anything to do with "i am not really i/i can't prove i am i" here.

Quote

So please stop asking for my ids or making other ridiculous requests, SEND THE MONEY BACK AKA REFUND JUST SIMPLE AS THIS (plus 9 months local bank interests if you feel sorry about having it for so long) or just do nothing like you always are til you are being contacted by regulatory authority.