Quote from: Chaang Noi (Goat) ช้างน้อย on February 27, 2013, 09:52:15 AM

Quote from: Coinabul on February 27, 2013, 09:30:31 AM

Quote from: Chaang Noi (Goat) ช้างน้อย on February 27, 2013, 01:59:36 AM

Quote from: Coinabul on February 26, 2013, 03:28:52 PM

Quote from: Chaang Noi (Goat) ช้างน้อย on February 25, 2013, 12:33:53 PM

Quote from: Coinabul on February 24, 2013, 07:56:38 PM

Quote from: Chaang Noi (Goat) ช้างน้อย on February 24, 2013, 12:45:57 PM

Quote from: Coinabul on February 24, 2013, 12:00:40 PM

Quote from: Chaang Noi (Goat) ช้างน้อย on February 23, 2013, 12:20:52 PM

Quote from: Coinabul on February 23, 2013, 12:14:52 PM

Quote from: shiftybugger on February 22, 2013, 11:03:18 AM

Quote from: deadweasel on February 21, 2013, 11:24:35 PM

Coingenuity has fixed all issues.

Emails: They are being tagged as spam by major providers because of keywords. This is not ideal, but hard to get around. As an IT guy, I know what a pain this can be. Even if you get it fixed, it will take a long time for the filters to update.

Communication: As soon as the staff wakes up, they handle the issues in order. It may take 4-12 hours to get through all support emails. But if you ask them for your invoice, they will send you a professional PDF of your purchase. They also will update you with the shipping date.

How much are they paying you?

I'm an IT guy too. No emails from Coinabul went to spam. I did receive some emails from them so I know they weren't being blocked.

They didn't handle issues with my order.

It's your mail provider blackhole-ing likely spam. Not spambox on the client end.

As for your order, we filed with the insurance company, they said no. We can't do anything more. I'm sorry.

-Jon

Was there anything special about this order or could this happen to anyone of your future customers?

The Insurance company decided to refuse his claim. Nothing we could do on our end to stop them. We've since then purchased different insurance because of their terrible refusal. It shouldn't happen again, but like any insurance company, they can on occasion deny claims.

So you admit and agree that the buyer just got shafted here because the insurance you picked failed you?

How do you know the second insurance company is better? What can you do to assure future potential customers that if you lose their gold they are not out of luck?

We picked a better insurance package. We've shipped thousands of packages. This is the only one that got lost and the insurance company denied. There will always be a bit of risk, but we do everything to minimize it. We don't like it happening either.

Since there is this risk and you are well aware of it you need to tell customers before they buy that they might not get what they buy.

If someone pays for insured shipment and they do not get it, you clearly did not insure it correctly. The buyer is not at fault for trusting you.

The gold industry is filled with fraud.

Not everyone who has health insurance has their claims filled. It's the same in this situation.

Are you saying your customer committed fraud or you did? If there is more to this story please fill us in cuz this looks pretty bad.

I'm saying the industry is filled with it. Mostly on the consumer side. I didn't say anything about this specific case.

I guess this has me worried as it seems a customer did nothing wrong. However you are passing along the insurance fail to this guy who as far as I can see is not at fault. This honestly seems like scammer tag territory (unless I am missing a detail??)

I at this time can no longer use your service and will no longer recommend it.

I do hope this gets resolved.

Scam means we mislead. Scam means a trick. We did neither of those things. There also must be a gain. We gain nothing from this scenario. It sucks, we've apologized for it, but there isn't much we can do.