Quote from: redhowler on July 20, 2016, 12:49:37 PM

Hi
I'm in UK. order #60685 1 cart Winston blue , 1 Camel Blue

Received letter from Border Force after 4 weeks stating that the goods was seized and I have to pay 47 GBP for 200 cig which means I have to pay a total of 94GBP + the initial order cost of 63 GBP that means 20 packs of cigarettes will cost me 157 GBP which will come to 7.85 GBP /pack a higher price than buying it from local store where I can get a pack of Winston Blue if reduced 6.49 GBP.

In top of that I have to go in the town where the seized goods are and complete forms or whatever.

Is nowhere stated in dutyfree.io FAQS that the excise duty or other penalties will make impossible to get it for a decent price in UK.
I read before ordering but ofcourse nothing in the FAQS saying the orders from UK you washing down the drain your money completely.

So is 100% for cigs to be sized if you're in UK. At least in my case.

6 years ago I ordered from some USA online store 10 Winston Red but don't remember the name of the store, also received letter after 1 month and goods was seized.

Based on assumption that you might photo shopped a letter from Border Force dutyfree.io won't refund your order if seized . What about the reference number of that letter? you can check the validity of that number don't you?

So dutyfree.io what's the deal here?

We talked extensively about this sort of situations both in our Terms (under #3) and FAQs (under "Will you refund me in case I am asked to pay the excise duty?).

We can only re-dispatch your order to you free of charge if you refuse the parcel and it gets sent back.