Quote from: Solidic on July 25, 2016, 03:27:44 PM

Quote from: betbit.co on July 25, 2016, 10:31:50 AM

Dear players!

Yesterday we announced an experimental update with high and low payout options as our players suggested. Unfortunately today we noticed a bug at the system: our game core is based on theory of probability, but yesterday the impact of probability was calculated for all online players, but not individuals and because of this bug some players start winning more than it is possible and some of them lost their funds. We had users with 200 wins in a row and users who was losing again and again. So in this case the theory of probability doesn't work.

We beg our pardon to all our players! We want you to know, that our system already made yesterday's games analysis and refund appropriate bitcoins.

Thank you, I appreciate honesty in admitting the bug. No matter what I did yesterday I kept losing, with what must have been 1 in a million bad luck. Here's an example of some of my losses, this one for example playing with "99%" win chance:

http://i.imgur.com/rlKqfkx.png

Obviously as you say, that was a bug in the system. However I was only refunded 0.2 BTC while my total losses are: -3.39258981 BTC. I do not think anything but a full refund in this case is fair. My username is "player", if you could refund the remaining 3.19 BTC to my account I will be happy to continue playing

Hello dear player.

We beg our pardon that you affected from that terrible bug. Our technical team looked at your betting history and noticed that You made 29 bets not in a "buggy" range. Also I want you to know that yesterday's "buggy" bet analysis and calculation has been done by robot. It determined how much was the actual lost and based on that analysis we refund bitcoins, that players lost because of that bug.