Quote from: Payza on July 28, 2016, 02:19:59 PM

Quote from: Abiego on July 27, 2016, 11:06:48 PM

https://i.gyazo.com/0fe9fc1db96298c2279190e707956f0a.png

Four days ago I received money from a friend, he is NOT involved in fraudulents transactions, I know him. Basically he sent me $900 USD coming from his bank account and I checked it , was directly uploaded from his bank account. Then he send me the $900 USD , then I decided to withdraw it... Waited 3 days and I got this email:

https://i.gyazo.com/11c081117f0374a1c14342a400789f35.png

Then I go to check my Payza balance, according what they said in the email it has been returned to "my balance"
https://i.gyazo.com/e155301458756e91439574de081d9701.png

As you can see, is not in my balance. Then now they say it has been reversed back to my friend's payza balance.

So, I ask him and I really tust him its my friend, we talk in Facebook, whatsapp and even skype everyday. So I ask him if he can see the payment returned to his account, he check it really quickly for me and it is not in his balance, and not even returned to his bank account.

Logic? Payza = SCAM

The funds just dissapear in the air, is not in my account, not in my friend's account, and not in his bank.

The Payza Privacy Policy prevents me from discussing the specifics of your case, but a quick check in our system shows quite a few inconsistencies between the story you are telling and what actually happened. Here is the story your screenshots tell:
1) Screenshot 1 shows that the transfer you received was reversed.
2) Payza informed you by email that your withdrawal was declined and the funds were returned to your account. When they reached your account, they were returned to their source when the initial transaction (from screenshot 1) was reversed.
3) The funds are not in your account and your account has been placed on hold.

Nowhere in your screenshots do you show that the source of these funds are legitimate although you make that claim. Nowhere do you show that the funds were not returned to their proper source, although you make that claim as well.

When fraud funds are discovered, we have no choice but to return them to their original source. In most cases this would NOT be the account that sent you the funds, but the actual funding method from where those funds originated (that is, the original credit card or bank account). Nowhere do you show that Payza has scammed anybody, in fact, the story you tell can be interpreted to show that Payza PREVENTED a scam by discovering and returning suspect funds.

Quote from: codehtcmail on July 28, 2016, 06:32:01 AM

Same happened to me a few months ago, when I requested a Bitcoin withdrawal they decilned it and reversed the transactions and said money comes from fraudulent sources, evryone in the chain has been reversed and the first sender is the only one who did not receive the money, so where did it go ? nobody knows.

Similar to OP, if those funds were reversed due to fraud, they would not be returned to the original sender's account, they would be sent back to their proper source.

My post was very clear when I said my friend funded his account with his bank and not from other sources, there is also a random restrictment in my account which I don't think I deserve it but however I'm not longer interested in using a service who do this kind of things and make funds dissapear in the air unless Payza give it back to me or to my friend's account.

I'm also paying high fees when using Payza , fees means I'm paying you for using the service and getting support which I'm not getting yet, not me and not even my friend who's asking the same question.

There is nothing to discuss, if you take only 10 seconds to go to google and write "Payza scam" there's a lot of cases like mine -> funds dissapear in the AIR after trying to withdraw them.

Instead of trying to fix this issue, or keep hidding a scam service, why don't payza act as a DECENT and LEGIT company? The fees are pretty high and I'm sure you can still earn money without stealing money from customers.