we've both come to the agreement that they were very inexperienced with poker room management.
The problem is, in the past year they have done nothing to show that they have gained (or want) any more experience with running a poker room. So the question is, how many more "honest mistakes" should we allow? When do you think the last one will be? How much money will be lost because of it?
They're starting to be pretty proactive in managing the poker room. Staff like Stuart, Aidan, Robert, Danny, and more (apologies if I missed you) all put in the work when it comes to reviewing and overlooking the poker room. I can't give more details regarding what they do exactly because it involves on-going investigations, but they've definitely cleaned things up quite a bit.
When you take a look at the poker room, you can't find a single colluder in the cash games, and this is all because of the environment created by the close knit community and ease of communication. I would say this is a pretty good poker environment.
You think that having only 40 players playing cash games at any given time is a good environment. LOL