Quote from: ajareselde on July 31, 2016, 08:02:49 AM

Quote from: RazzleDazzle on July 30, 2016, 11:39:00 PM

Related note: Why is it so freakin difficult for Betcoin to just come out say and "yea, we fucked up, our bad, we won't make the same mistake again". Why are they going through all of this trouble to delete posts, blame the victim, and to hide a colossal blunder that is obvious to pretty much everyone? Just come out and admit the issue, address how things will be different, and try to do better. Fact is that a player played a game on Betcoin's site where they should have won X dollars, and he didn't receive the full amount. What is all this nonsense about moving on and keeping quiet? When you deposit money into Betcoin and play one of their slots, are you playing with the expectation that if you were to win a jackpot, you would have create forum threads, sign NDAs, and take legal action to collect your winnings?

Valid point, but the problem is that jackpot was won by error in free spin, which should not have happened. That's why they all settled the matter, and Jason was paid an amount
he said he was satisfied with, until he wasn't anymore (wtf..)

It should not have happened in the first place, but you can't expect casino to go bust on an error, especially when blame is on betsoft, and not betcoin.ag.

OK I'll jump in here. I am not asking for more money. Yes I settled. Am I happy with that, No. What I am asking for is information. I want to know how the bets are handled so that I can inform myself and other players on what goes on behind the scenes of an online casino. This whole experience has left a bad taste in my mouth with software providers being able to not pay on a winning spin by saying that they made a mistake after the fact. I would like to know the chain of custody of a bet, who handles the money, and who decides a win. Is it the casino or the software provider. In this case I would also like to know why betcoin.ag has censored and/or deleted my posts. If they have nothing to hide and they backed me as they say then why censor me? And third I simply asked for their opinion on whether they thought I should have been paid the jackpot. It is simply an opinion and not legally binding as the transaction is apparently between the player and the software provider, with the casino acting only as a middleman. After what I went through I do not think these questions are asking too much from them. I am not trying to bash them in a public forum, in fact I have for the most part backed them. But two weeks have gone by since I posed these questions and I have been completely ignored. They went so far as to delete my post from their site until I pointed this out publicly on their player chat and embarrassed them enough to put my post back up. All I want is some transparency, because as it stands I am not confident enough in their site to continue to bet there. I want to, I like their site, but I need my questions answered first. Is that really too much to ask?